FAQ

How do I get a quote?

Getting a quote is quick and easy. You can call 204-476-3675, or email annette.promotime@gmail.com

What is the order process?

After receiving a quote you choose your products, quantities, colors and any other options available. You can call, fax, or email your order. Once your company is set up in our system an invoice will then be generated. We will email you a proof of your layout. Upon approval payment will be needed to place your order.

What types of payments are accepted?

E-transfers
Checks (Business, Personal)
Cash

Payment must be received in full before product is shipped.

What are minimum quantities?

Minimum quantities vary between products and vendors. On the majority of our products there is no minimum order. Please email or call us with the minimum quantity your are interested and the desired product type. We will advise if there is a minimum order on that product.

How long will my order take?

Most orders will be completed within 2-4 weeks from the time the order is placed and the artwork has been approved. Rush order services are available. If you would like to request a rush order, please contact Promo Time for pricing and time frame.

What type of artwork do you accept?

Ideally, we require camera-ready artwork to print from in the form of:

  • .eps or .ai files (Corel Draw or Adobe Illustrator)
  • .cdr files (Corel Draw)
  • .jpg or .tiff – HIGH RESOLUTION ONLY – 300dpi and above

Please DO NOT send us:

  • Microsoft Word, WordPerfect, PowerPoint, Publisher, etc.
  • Web files, such as low resolution JPEG, GIF, HTML, XML, etc.
  • Hard files, such as artwork that is faxed or mailed will have to be vectored and a fee will apply to those jobs.

However, If you do not have one of the files listed above, we can convert your logo or ideas into the proper format for a minimal set up fee.

Outline of Set Up Fees:

  • Logo Design – starts at $40.00 – One Time Fee
  • Vectoring Fee – turning Your logo into the proper format for Vinyl, Pad Printing, Silk Screening – $15.00 (minimum – complex designs may be charged more) – One Time Fee
  • Embroidery Design – Converting your logo in embroidery format – This varies on stitch count, approx. amount is $25.00 – $50.00. We can quote on this for a more accurate amount. – One Time Fee

We will outline the fees that will be applicable to your order on the quote.